FAQs

Yes, we are currently accepting orders online and doing our best to get you your mochi as quickly as possible.

At Mochidoki, your health and safety are our top priorities. We are taking every measure possible to ensure that our customers can continue to safely enjoy our mochi ice cream and to protect our team. In addition to our existing Department of Health-compliant sanitization practices, you can read about further precautions we're taking here.

Mochi is a Japanese-inspired rice dough that is the outer layer of our mochi ice cream. Our mochi is crafted by our chefs from the highest quality of mochiko flour which has been steamed and carefully kneaded until it becomes delightfully chewy and soft. Once it meets our standards for quality and taste, it is wrapped around our gourmet ice cream for an enchanting combination of flavor and texture.

Mochidoki is a word we invented to describe our delicious mochi ice cream ... loosely translated, our name means "Mochi-time!"

We currently offer 15 flavors in addition to seasonal flavors. For a complete list, CLICK HERE.

Each piece of mochi is approximately 2" in diameter, 1" high and 1.25 ounces, or 34 to 35 grams. Each piece can be eaten in two or three bites.

Each box contains 4 mochi ice cream pieces of the same flavor. We also offer a Signature Collection which contains 24 pieces, 2 of each of our best-selling flavors.

You can buy our delicious mochi ice cream online HERE or at select fine dining restaurants nationwide.

Yes! Gift cards are available online and at our retail location at 176 Spring Street in New York City. Electronic gift cards can only be redeemed in our online shop. Our retail/shop gift card can only be redeemed for food and beverages at participating Mochidoki locations. Gift cards are not redeemable for cash and no change will be given. This card will not be replaced if lost, stolen or damaged. Valid for 5 years from date of purchase. Use of card constitutes acceptance of these terms.

Our mochi ice cream can be found in select boutique retailers. For more information, please contact info@mochidoki.com

Our mochi ice cream prices are listed right here in our ONLINE SHOP. And with your $60 minimum purchase you'll enjoy FREE SHIPPING.

Yes, we offer catering packages. If you would like to serve mochi ice cream at your next catering event, kindly contact wholesale@mochidoki.com

You can read the nutritional information and ingredients on each product page.  

Kindly refer to the ingredient information on each product page to determine whether our mochi ice cream is safe for your specific sensitivity or allergy. You can also use filters to search our products by sensitivity or allergy type. 

Disclaimer: We produce our product using equipment that also processes peanuts and tree nuts, sesame, wheat, soy, egg and milk products. While good manufacturing practices are used, we cannot guarantee the complete absence of allergens.

Mochi ice cream does not typically contain eggs or egg products. However, it is always best to review the ingredient information on each individual product page to determine whether our products are safe for your specific sensitivity or allergy. 

Disclaimer: We produce our product using equipment that also processes peanuts and tree nuts, sesame, wheat, soy, egg and milk products. While good manufacturing practices are used, we cannot guarantee the complete absence of allergens.

Almost all of our mochi ice cream flavors are indeed gluten-free. Flavors containing gluten will be clearly marked. Disclaimer: We produce our product using equipment that also processes peanuts and tree nuts, sesame, wheat, soy, egg and milk products. While good manufacturing practices are used, we cannot guarantee the complete absence of allergens. 

We do offer several vegan options -- we'll include "Vegan" before the flavor name so there's no confusion, such as "Vegan Chocolate" and "Vegan Lychee".

Yes. All of our mochi ice cream products are Kosher Certified under the strict supervision of Rabbi Aaron D. Mehlmen of National Kosher Supervision. 

If for any reason your package is delayed and your mochi arrives melted or damaged, please e-mail info@mochidoki.com within 24 hours with your order number (starts with EC) and attached images. Our customer service team will promptly review your order and contact you to arrange for a replacement shipment or a refund (no need to return the damaged mochi).

We currently only ship to the following states: AZ, CA, CT, DC, DE, GA, IL, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NV, NY, OH, PA, RI, SC, TN, UT, VA, VT, WV. However, we are working diligently to expand our shipping zone. We do not ship our product internationally. We are unable to ship to P.O. Boxes, DPO’s, APO’s and FPO’s at this time.

Our mochi ice cream is packaged in our specially designed insulated case packs with a large quantity of dry ice to keep our product perfectly frozen through the evening of your expected delivery date.

Our frozen mochi will never be in transit more than 48 hours.

For individual flavors, our mochi comes in 4 piece boxes. Our signature flavor collection includes 2 of each of our 12 best-selling flavors for a total of 24 pieces. 

Shipping is free once you reach the $60 order minimum.

We ship our mochi ice cream from our state-of-the-art facility in New Jersey.

Yes, you will receive a notification by email with your FedEx tracking number when your order ships.

We can cancel or make changes to your order up until 24 hours prior to your ship date by calling (212) 684-0991. However, due to the perishable nature of our product, once your order is shipped from our facility it cannot be cancelled or rerouted.