SHIPPING GUARANTEE

HOW WE SHIP OUR MOCHI ICE CREAM

Our mochi ice cream is shipped in insulated coolers packed with dry ice and ship with FedEX to ensure that you get your order in perfect condition.  We include enough dry ice to keep the mochi frozen for at least 5 hours after delivery.  PLEASE TRANSFER THE MOCHI ICE CREAM INTO YOUR FREEZER ASAP.  All our packages are marked 'shipper release' meaning they do not require a recipient signature.  This ensures that the package arrives at your door and will not be brought back to the facility for attempted re-delivery.  

If for any reason your package is delayed and your product arrives in less than perfect condition, simply contact us within 12 hours of the delivery time with a photo of the the package.  Our customer service team will promptly review your order for a replacement on the next available shipping date.   

RECEIVING YOUR MOCHI ICE CREAM

When your order arrives, it will be frozen and be too cold to eat immediately.  We suggest you transfer the mochi into your freezer and allow 2 hours for it to temper.  If you wish to eat your mochi ice cream sooner, simply place them somewhere room temperature and allow 15-20 minutes and they will be ready to enjoy.