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Shipping Guarantee
HOW WE SHIP OUR MOCHI ICE CREAM
Our mochi ice cream is shipped in insulated coolers packed with dry ice and ship with FedEX to ensure that you get your order in perfect condition. We include enough dry ice to keep the mochi frozen for at least 5 hours after delivery. PLEASE TRANSFER THE MOCHI ICE CREAM INTO YOUR FREEZER ASAP. All our packages are marked 'shipper release' meaning they do not require a recipient signature. This ensures that the package arrives at your door and will not be brought back to the facility for attempted re-delivery.
If for any reason your package is delayed and your product arrives in less than perfect condition, simply contact us within 12 hours of the delivery time with a photo of the the package. Our customer service team will promptly review your order for a replacement on the next available shipping date.
RECEIVING YOUR MOCHI ICE CREAM
When your order arrives, it will be frozen and be too cold to eat immediately. We suggest you transfer the mochi into your freezer and allow 2 hours for it to temper. If you wish to eat your mochi ice cream sooner, simply place them somewhere room temperature and allow 15-20 minutes and they will be ready to enjoy.
”"sweet, pillowy little dumplings are filled with flavors [which] draw from globally-sourced ingredients and flavors"
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”"Skip the box of chocolates and send a 24-piece box ... a new flavor to look forward to every night."
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”"Mochidoki goes the extra mile with chef-driven flavors..."
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”"Even the simpler selections in flavors like salted caramel ... have elegantly thin mochi coatings and ice cream fillings."
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”... it’s the brand’s seasonal chef-driven specials that differentiate it from other mochi makers
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”"Mochidoki’s ice cream stuffed rice cakes are sure to provide a sweet end to any holiday meal."
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